We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it unworn or unused and in its original packaging. You'
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will happily exchange in store if we have stock available.
We will notify you once we've received an inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some
Any manufacturing faults will be repaired free of charge within the 12 month warranty period, please contact [email protected] if you believe your item is faulty and we will assess the item for you. You'll also need the receipt or proof of purch
All purchases of One Off Beauties include a complimentary resize of up to 3 sizes bigger or 3 sizes smaller. All other resizes incur a $50 fee. We cannot resize silver collection pieces, instead we are happy to offer exchanges for the correct size. C